Frequently Asked Questions

Here you can find answers to frequently asked questions about Narrative BI

What is Narrative BI?

Narrative BI is a Generative Business Intelligence platform designed for marketing teams, growth teams, and agencies. It generates intelligent insights in the form of easy-to-read narratives from your marketing data and sends them automatically at a scheduled frequency of your choice. It creates marketing reports and delivers them automatically to your clients. It also alerts you of every data spike, thanks to 24/7 anomaly detection. With GPT-powered AI, you can also get recommendations to help you understand the narratives.

What is the AI Data Analyst?

The AI Data Analyst is a tool within Narrative BI that allows you to interact with your data using natural language. By connecting various data sources or uploading CSV/XLSX files, you can ask questions in plain English and receive AI-generated insights instantly. By leveraging advanced AI, the AI Data Analyst streamlines decision-making, uncovers hidden opportunities, and makes data insights accessible to everyone on your team. For more information, visit our AI Data Analyst page.

How Does Narrative BI's Pricing Work, and What Is a Data Source?

Narrative BI charges based on the number of data sources connected to your account. A data source is any external account or platform connected to Narrative BI, such as Google Analytics, Google Ads, Facebook Ads, or Salesforce. Each individual account within these platforms counts as one data source. For example, connecting three Google Analytics accounts from three clients = 3 data sources. For larger setups (like agencies or multi-client businesses) Narrative BI offers flexible pricing plans to reduce costs per data source as you scale.

Can I collaborate with my team on Narrative BI?

Yes, you can invite other team members to your workspace on the platform and collaborate in-narrative. The amount of users you can add is dependent on your payment plan. You can also assign permissions and restrictions to each user. A user can either be a “Company owner”, ”Admin”, or “Teammate.”

  • Company Owner: can manage company-level settings like billing.
  • Admin: can manage team-level settings (workspace settings).
  • Teammate: can manage only their own feed.

What metrics can I track?

You can track all the metrics available on your connected data source. You can ‘mute’ the metrics that are not important, or customize your reports to show information on only a select few metrics of your choice.

What data sources are supported?

Narrative BI currently supports the following self-service integrations:

  • Google Analytics 4
  • Google Ads
  • Facebook Ads
  • Hubspot
  • Salesforce
  • Google Search Console

You can also upload spreadsheets to the Narrative BI's AI Data Analyst tool.

More self-service data sources are coming soon.

Custom integrations are available for Narrative BI Enterprise customers.

Can I change my subscription plan?

Yes, you can easily upgrade, downgrade, or cancel your subscription/payment plan. You do not need to give any prior notice. To update your subscription, click "Manage Subscription" on the billing page.

Is Narrative BI GDPR compliant?

Yes, we are GDPR compliant. We take data privacy seriously and understand the importance of protecting our customer's personal data. Upon your request, we can delete any user data.

How many data sources can I connect to my account?

You can connect as many data sources as you want using our self-service integrations. If you want to request a custom integration, our sales team [email protected] will gladly help you.

Is my data safe?

Before adding new integrations, Narrative BI goes through verification scrutiny with data source providers, such as Google, Meta, Slack, and others. Narrative BI provides advanced security protocols out of the box. It runs on private networks with the best encryption protocols for transferring data and key storage. On top of that, Narrative BI monitors servers constantly to detect any suspicious activity. Your privacy and the safety of your data is our top priority. Narrative BI does not engage in unethical practices such as selling customer data.

Can I send reports to my clients automatically?

Yes, Narrative BI saves you the stress of manually sending reports to each client. You can automate report delivery to your client at any frequency - daily, weekly, monthly, or annually.

Can I manage multiple clients' marketing campaigns at once?

Yes, you can. Our “Workspaces” feature allows you to create distinct sections in your account for each client and track multiple marketing campaigns at the same time.

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